Refund Policy
Last Updated: September 19, 2024
Food Delivery Refund Policy
Eligibility
You may be eligible for a refund in the following situations:
•
Incorrect Order: If you receive the wrong items or an incomplete order, you may request a refund.
•
Late Delivery: If your order arrives later than the expected delivery window (1.5 hours), a refund may be offered.
•
Damaged or Missing Items: If any items in your order are damaged or missing, we will provide a refund for the affected items.
How to Request a Refund
To request a refund, please follow these steps:
1. Contact our guest service team at
+1 (844) 738-0342
within 4 hours of receiving your order.
2. Provide the following information:
b. A description of the issue
c. Photographic evidence (if applicable)
3. Our customer service team will review your request and provide you with a resolution over the phone.
Refund Process
If your refund request is approved, we will issue a refund to the original payment method. The processing time for refunds may take 3–5 business days, depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be provided in the following cases:
•
Change of mind or dissatisfaction with personal taste preferences
•
Orders that are not reported within the required timeframe (4 hours)
•
Failure to follow delivery instructions that result in order issues
•
Details for refund include an incorrect room number, item, or other selection
Exceptions
In some cases, we may offer credits or discounts for future orders instead of a full refund, depending on the situation.
Airport Transfer Refund Policy
Eligibility
You may be eligible for a refund in the following situations:
•
Incorrect Fare Charges: If you were charged incorrectly (e.g., overcharged, double-charged, or charged for an incorrect ride), you can request a refund.
•
Cancellation Fees: If you were charged a cancellation fee in error (e.g., you did not cancel the ride or the driver canceled), you may be eligible for a refund.
•
Rides Not Completed: If the ride was canceled or not completed due to reasons beyond your control, such as a mechanical issue or driver error, we may provide a refund.
How to Request a Refund
To request a refund, please follow these steps:
1. Contact our guest service team at
+1 (844) 738-0342
within 4 hours of receiving your order.
2. Provide the following information:
a. Ride ID or booking reference number
b. A description of the issue or concern
c. Any supporting evidence, such as screenshots or photos (if applicable)
3. Our customer service team will review your request and provide you with a resolution over the phone.
Refund Process
If your refund request is approved, we will process the refund to the original payment method. The refund may take 3–5 business days to appear in your account, depending on your payment provider.
Non-Refundable Situations
Refunds will not be issued in the following cases:
•
Change of mind or dissatisfaction with the route or driver
•
Delays caused by traffic, weather, or road conditions that are beyond our control
•
Complaints or refund requests made after 3 days from the date of the ride
•
Disputes related to passenger behavior or violations of the terms of service during the ride