Fulfillment Policy
Last Updated: September 19, 2024
Welcome to Alfred! We are committed to providing you with a seamless and satisfying hotel room service ordering experience. This Fulfillment Policy outlines our procedures and guidelines to ensure your order is processed efficiently.
Order Confirmation
After your order is placed, you will receive a text confirmation once the restaurant has confirmed your order. There will be a link with your order details as well as an order tracker. Please review this information carefully to ensure accuracy.
Preparation and Dispatch
Preparation Time: Orders are typically prepared within 15-30 minutes from the time of confirmation, depending on the restaurant's kitchen capacity and order volume.
Dispatch Notification: You will receive a text notification when your order has been picked up by a delivery personnel.
Delivery Timeframe
Estimated Delivery: We aim to deliver your order within 30 min after dispatch. Factors such as traffic, weather, and distance may affect delivery times.
Real-time Tracking: You can track your delivery status through the link in your text notifications.
Order Modifications
Change Requests: If you need to modify or cancel your order, please contact our customer support team before it reaches the “Order Processed” stage. After this period, we may not be able to accommodate changes due to restaurant preparation schedules.
Order Accuracy
While we strive for accuracy, please make sure to double-check your order before finalizing it. If there is a discrepancy with your order upon delivery, please contact our customer support team immediately.
Delivery Issues
If you encounter any issues with your delivery (e.g., late delivery, missing items, or damaged food), please reach out to our customer support team within 24 hours of receiving your order. We will investigate and resolve the issue promptly.
Refunds and Returns
Refund Policy: If a refund is deemed appropriate it will be processed within 3-5 business days.
Return Policy: For food safety reasons, we do not accept returns of delivered food items.
Contact Us
For any questions or concerns regarding your order fulfillment, please contact our customer support team at +1 (844) 738-0342.
Thank you for choosing Alfred! We appreciate your business and look forward to serving you.